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800-388-3285 (Toll Free) 310-362-3256 (Local)

FAQ

Frequently Asked Questions

 

  • What is the shipping cost for domestic/international orders?
  • Standard shipping is $8.95 for domestic and $24.95 for international orders.

 

  • How do you ship orders?
  • We use USPS to ship all orders.

 

  • When will my order be shipped?  When will I receive my order?
  • We ship the next business day.  You should receive your order within 7 business days (Domestic Orders) or 20 business days (International Orders) from the date of shipment.

 

  • Do you offer overnight delivery?  Can I use my account with <carrier> to ship my order?
  • We do not offer overnight delivery.  No, we may not use your account with <carrier> to ship your order.

 

  • Will I have to pay for customs/duty fees?  (International Orders)
  • Yes, customers are responsible additional costs such as duties, taxes, and customs clearance fees.

 

  • Do you apply sales tax?
  • Taxes are only applicable when the product is shipped to California.  California’s sales tax is 9%.

 

  • What method of credit card payment do you accept?
  • American Express, Visa, MasterCard, Discover, debit cards, and prepaid/gift cards.

 

  • I don’t have a credit card. What other payment options available?
  • You may pay via Paypal. You may also fill out and mail the order form in the enclosed return envelope.  Please make check payable to Quantum Wellness Botanical Institute. Please mail to:
     
          Quantum Wellness Botanical Institute, LLC
          5200 W Century Blvd., Suite 495
          Los Angeles, CA 90045

 

  • Do you offer autoship?
  • No, we do not offer an autoship program.

 

  • Do you have a guarantee?
  • Your satisfaction is guaranteed!  Try our product(s) for 30 days and consume up to 1 months’ supply, and if you’re unsatisfied with your purchase(s) simply return any unused portion for a full refund of the purchase price, less shipping and handling.

 

  • Where do I return the product if I’m not satisfied?
  • Please return the product to:
     
          Order Fulfillment Center
          Attn: Returns
          7432 E Tierra Buena Lane #102
          Scottsdale, AZ 85260

 

  • What is your customer service phone number?

 

© 2017 Quantum Wellness Botanical Institute, LLC.